Comprehensive Care

Frequently Asked Questions:

Do I have to register to shop?

You can continue the shopping process without having to create an account.. but registering a user will allow you to track your orders and create new ones quickly.

  How long will the products stay in my cart?

As long as they are in stock.. If one of the products runs out, it will be removed when the order continues.. So please make sure of the number and type of products before finalizing the order and you can review this by the email that is sent to you upon completion of the shopping process.

  How can I check if a product is in stock?

All the products that you can see on the site are available and you can buy them, and when the quantity runs out from our warehouse, they will disappear from the site and appear when they are re-available.

What payment methods are available?

You can pay by credit card or cash on delivery inside Riyadh only.

  Is delivery free?

The shipping value is 24 riyals, in addition to 12 riyals. If you choose the cash on delivery feature, it will be charged to Aramex.

What areas is delivery available to?

Currently delivering to Riyadh only

What are the approved shipping companies?

: Melsa deals with the best express shipping services,…contracted shipping companies

Aramex

DHL

When will the order be delivered?

To avoid any delay, we hope that the address is put accurately. A maximum of 3-9 working days, not to exceed

Can I receive my order directly from the branches of the shipping company?

You can contact the shipping company and provide them with the shipment number and inform them that you wish to receive it from the branch

If my order arrived incomplete or damaged, what should I do?

We in Melsa are very keen to make your experience unique and comfortable, and that the requests are delivered in the most complete manner... In the event of an error, we apologize for that.

[email protected] You can contact us via email

+966550193313 Or contact us via WhatsApp on the following number

If the reason for the return is damage, please attach a picture or video of the clearly damaged product.. to verify the request and accordingly the return request will be approved.

What products do we not accept returns or exchanges?

Products that have been used incorrectly, causing damage to them

For orders over 7 days from the date of purchase.

Can my order be canceled or modified?

In the event that you wish to cancel the order before the shipping process, you can contact via WhatsApp and we will fulfill your request

If the order has been shipped, the order cannot be canceled

The order cannot be modified after it has been confirmed, dear customer. If the order has not been shipped, you can cancel it and order again.

Is there a fee for return and replacement if the shipment arrives intact?

Yes, a fee of 23 riyals is charged in the case of return and 46 riyals in the event of replacement

Is there an app for melsa?

There is no application for Mulsa at the moment.

Is shipping products safe?

At Melsa, we make sure that the process of packaging the products is tight to ensure that they reach you safely and to the fullest.

My order did not arrive within the specified time, what do I do?

We do our best to make your order arrive within the specified time, and to avoid delaying the arrival of your order, we kindly ask you to make sure that you put an effective phone number .. a clear and correct address.

[email protected] you do not arrive on time please contact our team

Support at the following email to solve the problem as soon as possible.

Can I receive my order from a branch of The Beauty Secrets?

Online store orders are shipped from our warehouse to the address listed in the order, so the order is not delivered at the branches

How can I use discount vouchers (coupons)?

You can use your voucher code on the order creation page before proceeding to the payment process.. The discounted amount will be shown in the total section

If you have any questions that we haven't answered, you can ask us via e-mail

To be answered as soon as possible, we wish you a wonderful shopping experience