Dear site user .. Welcome to the website of the Melsa store
Please read the terms and conditions of use of the website (Terms and Conditions).
Your continued use of the Website and Services constitutes your acceptance of the Terms and Conditions
Terms and Conditions:
The use of the website services is available only to persons who are able to represent themselves legally in accordance with the system of the Kingdom of Saudi Arabia. Persons who are unable to legally represent themselves under the local contract system cannot use the website services. If you are a minor (for example, if you are under 18 years old), you can use the website services under the supervision of a parent or legal guardian, provided that he agrees to abide by the terms of use. The user will be responsible for using the website services from outside the Kingdom of Saudi Arabia, in full compliance with the local laws applicable in that region. These terms and conditions are valid and null to previous forms of commercial representation, oral agreements, or other understandings, unless additional conditions specific to a specific product or service are specified in this regard.
By using the website services, you will be obligated to follow the terms and conditions.
The registration process includes the information (your personal information) that you provide to us to complete your transactions and also to contact you. You must accept the principle of our use of your personal information and update it in order to deal with the registration process and to control the confidentiality of your identity during the follow-up process to deliver the purchase order and pay electronically. The information that you provide during the registration process is protected data in accordance with the terms of privacy protection described previously. Your personal information forms part of your record of your interactions with our Services. In the event that you use our website, you will be responsible for maintaining the confidentiality of your personal account and password, in addition to preventing access to your personal device / computer, and you are thus responsible for all operations that are carried out through your personal account using the password.
The Website shall not be liable to any person for any loss or damage that may arise due to your failure to protect your password or any other information related to your personal account.
In our constant endeavor to provide accurate and comprehensive information about our products (such as product availability, prices, product specifications, illustrations and technical characteristics) and to provide comprehensive information about services, we may encounter some typographical errors.
The maximum accuracy is taken into account in displaying the colors of the products on the website, but what you see of the colors shown on the site depends mainly on your screen settings and this falls outside the scope of our competence as we cannot be sure of the color settings adopted in your screen.
The publication of details related to products or services (including, but not limited to: marketing bulletins, advertisements, commercial offers, magazine offers and small publications) on the website is not a guarantee of the availability of products, offers or prices, whether through online shopping or in the exhibition directly. Some errors may occur during the process of providing the product or service and providing detailed price information on the website. The website cannot provide you with product prices individually or know the total cost of the product or service until you submit your complete electronic request. In the event that an invoice is requested and issued for a product or service and the price is incorrect, or the information is incorrect due to an error in recording the correct price or product or service information, then the website has the right in this case to either contact you to clarify this error and how to deal with it or cancel your order and notice to you of such cancellation.
Delivery within 5-7 days, except for Friday (not a working day), as well as official holidays such as Eid, National Day, and Kingdom Foundation Day.
Delivery also depends on the customer's acceptance and setting a delivery date with the shipping team. In the event that the customer cannot be contacted at the specified time, then the shipment will be delayed without any responsibility on Melsa.
Our payment system includes several methods / forms of payment methods:
• For online payments: We accept payment through the SADAD payment system, credit cards (Visa or Master Card only) / mada cards for cards issued by Saudi banks only through the online portal of our banking service provider. In the case of online payment, the customer will receive a notification on the screen as soon as the payment is accepted. We do not bear any responsibility if the payment process is rejected or canceled by the credit card / mada card service provider for any reason. You must check with the bank that provides the credit card / mada card service about the reason for rejection. We do not store your credit card information on the website. All information and details that you enter through the electronic payment gateway are encrypted for the purpose of security protection. Correspondence to and from the service provider's website is also encrypted. We do not provide any of the payment information that was made through the site to other companies or individual entities unless it is requested by an official legal entity. This information is processed by our payment controller.
You must make sure that the information related to your credit card that you use to pay for electronic services is correct, valid, obligatory and accurate, and you must use the credit card / mada cards that are legally affiliated with you. Your personal information will not be used or shared by the electronic services with any third party, with the exception of verifying the legitimacy of the information and not falsifying it, or when required by the law, legitimate regulations, or at the request of the court. The website service (online) shall not be responsible in any way for the fraud of credit cards / mada cards. You will be held liable for the use of fraudulent credit cards / debit cards and you will be entirely responsible for proving otherwise. In the event that we are unable to provide the request or part of it, we will inform you directly in this regard. All or part of the amount paid by the credit card / mada cards that you used to pay the order amount will be refunded. Partial payments cannot be refunded on mada cards. Your use of the electronic payment service (online) of our website is tantamount to tacit approval of your commitment to these terms. If you do not agree to any of the terms of these terms, then we ask you not to use this service.